Frequently Asked Questions
Shipping
Which Countries Do You Ship To?
Which Countries Do You Ship To?
- Belgium
- Denmark
- Germany
- Finland
- France
- Liechtenstein
- Luxembourg
- Netherlands
- Austria
- Poland
- Switzerland
- Hungary
If your country is not listed, please feel free to contact us.
Are There Shipping Costs?
Are There Shipping Costs?
Do I Have to Clear Customs Myself?
Do I Have to Clear Customs Myself?
No! We take care of customs clearance entirely for you.
Are There Any Customs Charges?
Are There Any Customs Charges?
No! We handle the entire customs clearance for you. The goods are then dispatched within your country. This means no effort on your part and no further charges.
Warranty
Do the Products Come with a Warranty?
Do the Products Come with a Warranty?
Your purchases at Musik-Ebert are covered by our 2-year Musik-Ebert warranty, which means that we extend the manufacturer's warranty period (usually 12 months) to a full 24 months at our expense – at no additional cost or effort for you.
For products with more than 2 years of manufacturer's warranty, the manufacturer's warranty naturally applies
How Do I Proceed in the Event of a Warranty Claim?
How Do I Proceed in the Event of a Warranty Claim?
We will then handle your warranty claim directly with the manufacturer.
Returns and Refunds
How Do I Return a Product?
How Do I Return a Product?
No problem, just go to our returns page and send us a short message with your order number; we will then send you a returns label by email straight away.
How Long Does It Take to Receive My Refund?
How Long Does It Take to Receive My Refund?
We will refund the amount as soon as the item arrives at our warehouse and has been checked. You will receive the refund by the same method you used to pay.